Frequently Asked Questions (FAQs)
We have answered the most common and genuine questions customers usually ask before buying premium leather products online.
PRODUCT & LEATHER QUALITY
Q 1. Are your leather products made from genuine leather?
Yes. All our products are made using 100% genuine leather, carefully sourced and crafted to ensure durability, premium feel, and long life.
Q 2. What type of leather do you use?
We primarily use full-grain and top-grain leather, known for their natural texture, strength, and luxury appearance.
Q 3. Are your leather products handmade?
Yes, most of our leather products are handcrafted by skilled artisans, ensuring attention to detail and superior finishing.
Q 4. Will the leather smell or peel over time?
No. Genuine leather does not peel or crack like artificial leather. With proper care, it ages beautifully and develops a rich patina.
Q 5. Is every product exactly the same?
Since genuine leather is a natural material, slight variations in color or texture may occur—this is a sign of authenticity, not a defect.
GIFTS & USAGE
Q 6. Are your products suitable for gifting?
Absolutely. Our leather products are perfect for birthdays, anniversaries, Christmas, corporate gifts, and special occasions.
Q 7. Do you offer luxury packaging for gifts?
Yes, we provide premium and secure packaging, making our products gift-ready.
Q 8. Are your products suitable for daily office or travel use?
Yes. Our bags, wallets, and accessories are designed for professional, daily, and travel use, combining style and durability.
SHIPPING & DELIVERY
Q 9. Do you ship internationally (USA & other countries)?
Yes, Leather Buy SD ships across the USA and selected international locations.
Q 10. How long does delivery take in the USA?
Delivery usually takes 5–10 business days, depending on location and customs clearance.
Q 11. Will I get a tracking number?
Yes. Once your order is shipped, you will receive a tracking link via email.
Q 12. Are there any hidden shipping charges?
No. All applicable shipping charges are clearly shown at checkout.
PAYMENTS & SECURITY
Q 13. What payment methods do you accept?
We accept secure online payments, including credit cards, debit cards, and international payment gateways.
Q 14. Is my payment information safe?
Yes. Our website uses SSL encryption and secure payment gateways to protect your personal and payment information.
RETURNS, REFUNDS & EXCHANGES
Q 15. What is your return policy?
We accept returns in case of manufacturing defects or damaged products, subject to our return policy terms.
Q 16. How do I request a return or refund?
You can contact our support team via email with your order number and issue details. Our team will guide you step-by-step.
Q 17. How long does a refund take?
Refunds are processed within 5–7 business days after the returned product is received and inspected.
LEATHER CARE
Q 19. Can leather get damaged by water?
Genuine leather is not waterproof. If it gets wet, gently wipe and let it air dry naturally.
BRAND TRUST & SUPPORT
Q 20. Who is Leather Buy SD?
Leather Buy SD is a premium leather brand focused on luxury craftsmanship, quality materials, and customer satisfaction.
Q 21. How can I contact customer support?
You can reach us via email or contact form on our website. Our support team usually responds within 24 hours.
Q 22. Why should I choose Leather Buy SD over other brands?
Because we offer:
- Genuine leather
- Premium craftsmanship
- Honest pricing
- Secure payments
- Reliable shipping
- Trusted customer support
Luxury You Can Feel.